Privacy Policy

Website: www.wavvi.uk
Contact: privacy@wavvi.uk

1. Who We Are

Wavvi Ltd ("we", "our", "us") is a UK-based Mobile Virtual Network Operator (MVNO) providing mobile connectivity services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following information:

Full name, address, and contact details

Date of birth and ID verification (for SIM activation)

Email address and payment details

Usage data (calls, texts, and mobile data volumes)

Location and device information

Cookies and website analytics

3. How We Use Your Data

We use your data to:

Provide, manage, and improve mobile services

Process payments and manage billing

Comply with regulatory obligations (e.g., SIM registration laws, emergency call tracing)

Send important service updates

Prevent fraud and abuse of services

Provide customer support

4. Legal Basis for Processing

We rely on one or more of the following bases:

Performance of a contract (e.g., providing your mobile plan)

Legal obligations (e.g., Ofcom retention rules)

Legitimate interests (e.g., improving services)

Consent (e.g., for marketing communications)

5. How We Share Your Data

We may share your information with:

Network infrastructure partners

Payment processors and billing partners

Identity verification providers

Regulatory bodies (e.g., Ofcom, ICO, police — when legally required)

IT and customer service support providers

We do not sell your data to third parties.

6. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined above and comply with our legal obligations. This may include retaining communications metadata for up to 12 months, as required by law.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion (in some cases)

Object to or restrict processing

Port your data to another provider

Withdraw consent (where applicable)
To exercise your rights, contact: privacy@wavvi.uk

8. Cookies & Website Tracking

Our website uses cookies to improve your experience. You can manage your cookie preferences via your browser or through our cookie banner. For full details, please see our [Cookie Policy].

Purpose of collecting data

We collect personal data to ensure the smooth delivery and security of our mobile services. Specifically, your data allows us to:

Activate and manage your SIM card or eSIM service

Verify your identity, as required by UK telecom regulations

Bill you accurately and process payments securely

Monitor service quality and network performance

Detect and prevent fraud, misuse, or suspicious activity

Deliver customer support and respond to your queries

Comply with legal requirements, including emergency access and law enforcement requests

Understand how users interact with our website and services so we can improve them

We only collect the minimum data necessary to meet these goals and never use it for purposes outside this scope without your explicit consent.